Newsgroups: rec.humor.funny
Subject: Unix support hotline, may I help you?
From: toad@cellar.UUCP
Keywords: unix, chuckle, true
The following is original, but it's by our entire organization (which, for
safety's sake, must remain anonymous).
I work at the support hotline for a large company that sells Unix systems.
Customer calls are first handled by a group of receptionists, who
determine the general nature of each caller's problem or question and
then place it on a queue. The receptionists attach a "headline" to each
call, so that the support analysts can decide whether a particular call is
within their area of expertise. Unfortunately, the receptionists are not
generally familiar with Unix.
Sometimes the receptionist mangles Unix in a funny way.
- "Previous shelves have been filled. Processes are dangling."
- "Trying to get a back door booth"
- "Problem with supper block"
- "Questions on the fuzzy disk controller"
- "Problem with the getty desk"
Spelling errors can happen.
- "Question on COBOL air conditions"
- "Problem with defunk processor"
- "Mothly backup roots petition needs to verify"
Sometimes there is strange imagery involved. Picture this:
- "System running in two time zones"
- "Error log file that self purges"
- "The program keeps changing"
- "Terminal is screaming"
There is some hardware we just don't support.
- "Getting rat errors"
- "Part number for prompt chip"
- "Put in new version of VCR has a couple of questions"
This is clearly NOT a software problem.
- "Terminal burning up -- smelling smoke"
Maybe the machine would be happier in another room.
- "Problems w/equiptment attached to Unix through short hall"
Users may get a little fed up.
- "The light is flashing"
- "Getting error message that says enough already"
- "Can something be done. If so, how?"
Maybe our software is just too boring.
- "Trying to run with terminal cannot get into software"
This one came up just before war broke out in the gulf.
Sometimes, you just have to wonder...
- "Users are getting bumped off and hanging up"
... What presence of mind, replacing the handset just as they die.
- "Printer not talking properly"
... Start it on the simple words: see Spot run...
- "Problem with PC going into the Unix box"
... Tell that PC to STAY PUT!
- "How much swab space?"
... Check the QTIP parameter, or blow your nose before calling us.
- "Command responds too rapidly"
... Maybe you can downgrade to a slower CPU.
- "Would like to kill a certain group of users"
... Yeah, well, wouldn't we all.
- "Syster is hung for the last 2 days"
... Sounds like a personal problem!
Finally, this one is just too theoretical.
- "How can she enter data into a hard coated field?"
Newsgroups: bit.listserv.nutworks
Subject: 1991 Unix support headlines
From: toad@cellar.org
Date: Sat, 29 Feb 92 4:30:4 EST
(These went over well last year, so I kept a list for this year.)
I work at the support hotline for a fairly large Unix vendor. Customer
calls are intercepted by a group of receptionists, who determine the
general nature of each caller's problem or question and then place it on
an electronic queue. The receptionists attach a "headline" to each call,
so that the support analysts can decide whether a particular call is in
their area of expertise. Unfortunately, the receptionists are not
generally familiar with Unix.
Spelling errors can happen.
- "The cron log file has exceeded 250 mega bite"
- "Air message on consol"
Sometimes there is strange imagery involved. Picture this:
- "Cannot get into the library"
- "Runaway process boards"
- "Terminals need to be brightened up"
...you can ignore this problem until they're suicidal.
- "Question about braking when dialing in from a modem"
...calling from your car phone?
- "Does not see the boot"
...check the end of your foot.
- "Terminal has no cusor and making a high pitch wine"
...mmmm, just LOVE that high pitch wine!
- "Cannot get into Telnet"
...yeah, telnet is pretty boring.
- "Constant memory vaults"
...you're using too many JUMP instructions.
- "X's and O's on terminal"
...how cute, it's just telling you it loves you.
- "Terminal density is gone - cannot see screen"
...someone call a physicist -- their system is losing its mass!
- "Bust fault and reset of system"
...can the hardware guy install a bra?
There is some hardware we just don't support.
- "Install wife terminal"
- "Has a PC that knocks down all terminals"
- "Foot disk needs to be reformatted"
...contact your chiropractor.
- "Actuary on printer is out"
...are they at an insurance company?
This is clearly NOT a software problem.
- "Trouble with electrical smell on system"
This one came up a few weeks after Gorbachev had his trouble:
- "When logging on, getting overthrow signal"
Similarly:
- "Warning regent table overthrow"
Here's a stumper.
- "EGA controller error grade andy controller, bell doesn't work"
Users may get a little fed up.
- "Is it possible to communicate with a Unix machine?"
- "Too much paper during printing"
Sometimes, you just have to wonder...
- "Getting a parody error"
- "If terminal is off, can't get prompt back"
- "Having ahard disfailure"
- "Question about configuration of Woodperfect"
- "Set off a background process accidentally and wants to kill"
...I, too, would kill after making such a mistake.
- "Questions on fox based software"
...those animals really do understand relational databases!
- "Problem logging onto root, gets Chinese characters"
...oh, your console is upside-down.
- "Each time he accesses a dose you have to reset the terminal"
...wow, man, the screen is breathing...
- "Kill process logs users off system"
...it does tend to do that.
- "Question on repetitioning the disc"
...we have here a signed statement: you should increase swap.
- "Q how to do PCP over x dot 25"
...please, don't network under the influence.
- "UPS DOWN"
...and down is up, right, sir?
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